Terms and the agency licence

1. Who these terms are between

These terms are between you (the customer, normally a marketing agency) and AgencySnapshotHQ, operator of agencysnapshothq.com. Buying anything on this site means you accept them.

2. What a snapshot is

A snapshot is a portable configuration for a GoHighLevel sub-account: funnels, workflows, pipelines, custom fields, forms, calendars and templates. It contains no contacts, no conversation history and no reporting data. It requires your own GoHighLevel agency subscription, which we neither supply nor resell.

3. The agency licence

You may:

• Install the snapshot into unlimited sub-accounts inside your own GoHighLevel agency.
• Modify it however you like for your own clients.
• Charge your clients whatever you like for work delivered using it.
• Present the resulting account to your client as your own build.

You may not:

• Distribute, resell, gift or sub-licence the snapshot itself as a snapshot.
• List it, or a derivative of it, on any marketplace or in any bundle.
• Share your share link, or the assets, with anyone outside your agency.
• Use it inside a competing snapshot library or template product.

The licence lasts as long as you hold the GoHighLevel agency account it was installed into. A custom snapshot built for you under a separate agreement is transferred to you outright and these restrictions do not apply to it.

4. Updates

Single-snapshot purchases include twelve months of updates from the date of purchase. HQ All-Access includes every update and every new snapshot for as long as the membership is active. Updates are optional — nothing is changed inside your accounts without you importing it.

5. Services

Done-for-you services are delivered to the written scope agreed before work starts. Standard terms are 50% to begin and 50% at handover. Timelines assume you provide access, assets and decisions when asked; delays caused by waiting on those extend the timeline by the same period.

Some milestones depend on third parties — carrier A2P approval, domain registrar access, or platform review. We will chase them, keep you informed, and will not pretend to control them.

6. Delivery

Snapshots are delivered within 24 business hours of purchase confirmation. Business hours are 9am to 5pm Central, Monday to Friday. We do not deliver at weekends, so an order placed on a Friday afternoon is delivered on the Monday.

Installation is included at no charge, together with 12 hours of dedicated installation support to be used within 10 days of purchase. Those are hours with an expiry, not a period of open-ended support: once the hours are used or the window closes, further work is quoted.

7. Refunds

All sales are final. An order is non-refundable once it has been created and the snapshot link has been sent.

A snapshot is a share link into a fully configured GoHighLevel account. The moment it reaches you, you have it — there is nothing to hand back and no way to un-see a build. This is stated on every snapshot page, in the cart and at checkout, before you pay, deliberately.

Because of that, we would rather stop you buying the wrong one. Every spec page sets out exactly what is inside, who it is not for, and what it will not do. If you want to see the account running before you spend anything, book a calland we will open it and run the customer journey with you on screen.

Services are billed separately from snapshots and are refundable pro-rata against work not yet delivered. Work already completed and handed over is not refundable.

8. Support

Every purchase includes email support on the snapshot itself. Support covers how the snapshot works, why something is not firing as documented, and install questions. It does not cover general GoHighLevel training, your client's account problems, or work outside the snapshot.

9. What we do not warrant

Snapshots are tools, not outcomes. We do not guarantee revenue, lead volume, conversion rates or any commercial result. Every figure on this site describing time saved or return on investment is an illustrative scenario with its assumptions printed beside it, provided so you can substitute your own numbers. None of it is measured customer data, and none of it is a promise about your account.

We also do not control GoHighLevel. If the platform changes behaviour, deprecates a feature or has an outage, we will update affected snapshots within a reasonable period but we are not liable for the interruption.

10. Liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profit or lost data.

11. Compliance is yours

SMS and email compliance — consent, opt-outs, quiet hours, A2P registration, industry-specific rules such as HIPAA or bar advertising requirements — is your responsibility and your client's. Our templates include opt-out language and consent steps as a starting point, not as legal advice.

12. Trademarks

GoHighLevel and HighLevel are trademarks of HighLevel Inc. AgencySnapshotHQ is not affiliated with, endorsed by, or a reseller of HighLevel Inc. References to the platform are descriptive.

13. Changes and contact

We may update these terms; material changes are announced by email to active customers. For anything here, write to Show email.