FAQ-00 // QUESTIONS

GoHighLevel snapshot FAQ

Eighteen answers covering what a snapshot carries, what it cannot carry, how the licence works, what the services include and how billing and refunds are handled.

Snapshots

What exactly is a GoHighLevel snapshot?
A snapshot is a portable copy of a GoHighLevel sub-account configuration — funnels, websites, workflows, pipelines, custom fields, forms, calendars, triggers and templates — packaged so it can be loaded into another sub-account. It carries structure and content, not contacts or conversation history.
How do I install a snapshot you send me?
You receive a share link. Open it while logged into your GoHighLevel agency, choose the sub-account, and confirm. The import itself takes under two minutes; the configuration afterwards — business details, calendars, phone numbers, custom values — is what the written install guide walks you through.
Will a snapshot overwrite what is already in a sub-account?
Importing adds assets rather than replacing them, but identically named items can create duplicates and confusion. Every snapshot in this library uses a prefixed naming and tag scheme specifically to avoid collisions. If the sub-account already has a live setup, install into a fresh one and migrate deliberately.
Do snapshots include contacts, conversations or reporting history?
No. Snapshots carry configuration only. That is a GoHighLevel platform behaviour, not a limitation of the library — and it is why installing one is safe on an account that already has data.
How often are snapshots updated?
Every snapshot is reviewed at least quarterly and after any GoHighLevel release that changes workflow behaviour. All-access members get the updated version at no extra cost; single-snapshot buyers get twelve months of updates from purchase.
What if the snapshot does not fit my client exactly?
It will not, and it is not meant to. A snapshot removes the eighty percent that is the same for every client in a vertical so your team can spend its hours on the twenty percent that is not. If you want the whole thing shaped to your own process, that is a custom snapshot build.

Licensing

Can I install one snapshot into multiple sub-accounts?
Yes. Every purchase includes an agency licence: unlimited sub-accounts inside your own GoHighLevel agency, for your own clients, for as long as you hold the agency account.
Can I resell the snapshot itself?
No. You may deliver the configuration to your clients as part of your service and charge whatever you like for that. You may not distribute, resell or repackage the snapshot as a snapshot, and you may not list it on another marketplace.
What happens if I leave GoHighLevel?
The licence is tied to your agency. If you close the agency account the licence ends with it, because a snapshot cannot exist outside the platform. Anything you built on top of it inside client accounts stays with those accounts.
Do I own a custom snapshot you build for me?
Outright. A custom build is not licensed, it is transferred. It does not go into the library and we retain no resale rights.

Services

What is the difference between installation and onboarding?
Installation is one snapshot into one sub-account, rewired to one client, in 72 hours. Onboarding is your whole agency account — branding, domains, deliverability, phone, roles, snapshots and training — over 14 business days.
Do you work white-label under our brand?
Yes, and most of this work is delivered that way. We can stay entirely invisible to your client, including on recorded training and handover documentation.
Can you fix an account someone else built?
We start with a fixed-fee audit, because inheriting an undocumented build without looking at it first is how agencies end up paying twice. The audit fee comes off the remediation quote.
Do you offer ongoing management?
A monthly retainer covers build changes, new campaigns, monitoring and priority support across your accounts. It is a separate agreement from any one-time service, and we will tell you if you do not need it yet.

Billing & support

What is your refund policy?
Snapshots are digital configuration delivered immediately, so they are non-refundable once the share link is opened. If a snapshot does not do what this site says it does, tell us and we will either fix it or refund it. Services are refundable pro-rata against work not yet delivered.
How is support delivered?
Every purchase includes email support on the snapshot itself. All-access members and service clients get a private channel with a named build lead and a same-business-day first response.
Do I need my own GoHighLevel account?
Yes. We are not a GoHighLevel reseller and nothing here includes a platform subscription. You need at least an agency-level plan to receive and install snapshots.
Can I pay in instalments for a service?
Onboarding and custom builds are split 50% to start and 50% at handover as standard. Longer schedules are available on custom builds over $8,000.

FAQ // NEXT STEP

Answered? Then the next step is the library.

Ten specs, each listing exactly what is inside before you spend anything.

Unlimited sub-accountsWritten install guidesUpdates included